Ameyo (Professional) is an all-in-one Contact Center software that gives you enhanced customer satisfaction levels, low cost per contact, high contact center uptime and high revenue per customer with efficient management of workforce, customers, processes and performance parameters. The full-featured solution perfectly caters to international Contact Centers that strive to deliver superior customer interactions with multi-channel and multimodal contact and maintain business productivity and efficiency.

The solution package provides perfect capabilities for inbound, outbound and blended capabilities to run campaigns for customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes across various domains and verticals such as BPO, BFSI etc. With top-of-the-line capabilities, it provides a powerful value proposition to the Contact Center in terms of easy scalability, ease of use, superior operational economy and ability to work over TDM or VoIP

ACD with Skill-based, Multi-Site and Least Cost Routing.

IVR with call flow configuration.

Easy-to-use GUI interface.

CTI with scriptable CRM and Screen Pops.

Integrated Voice Logger.

Outbound Dialer with Predictive, Progressive, Preview, Power and manual dialing.

Answering Machine Detection.

Dynamic Call Pacing.

Advanced Callback.

GUI based User and Campaign Management.

Innovative technology for easy integration with existing applications, high uptime and faster development of customized applications

Host of features such as Skill based routing, Dynamic Call Pacing, High AMD rates, Multiple Campaign Management, Call Compliance, lead management, Quality Monitoring, Reporting and Analytics

High Scalability from tens to thousand of seats without heavy investment into telephony equipment and hardware

Easy to use GUI based interface that simplifies call routing & treatment, reporting, recording and administration

Leveraging the Model Driven Architecture, Ameyo supports the conventional TDM network or the next-generation VoIP telephony environment with equal deft. In case of the TDM deployment, core integrates the ACD and the dialer with the softswitch or a conventional PBX for managing the call flow.

For the calls generated over the VoIP network, the Ameyo supports SIP and manages the calls with the help of media gateways or VoIP provider.

Ameyo Core controls the entire system. It is completely flexible to support both TDM and VoIP based network

TDM:

- The TDM E1 PRI lines are connected to the softswitch through the ISDN card. Thereafter the conventional PBX or the softswitch connects the TDM lines to the agent workstation. Ameyo core is integrated with ACD for managing inbound call traffic and a dialer for throwing outbound calls. No propriety hardware or software is required as the softswitch handles all communications. The inbuilt voice logger ensures 100% blind recording

VoIP:

- Call generated over IP telephony network are carried via SIP/IAX. The calls are further routed to agents via media gateway or VoIP provider. Ameyo core is integrated with ACD for managing inbound call traffic and a dialer for throwing outbound calls. No propriety hardware or software is required as the softswitch handles all communications. The inbuilt voice logger ensures 100% blind recording